Refund and Returns

Delivery methods


All our deliveries are made with GLS courier service provider. Shipping rates are different for every country and are also based on the number of products and their weight, so it’s calculated at the checkout.

If you’d like to know the exact shipping cost for your desired location, please proceed with products in the cart to the checkout and type in your address and choose the correct Country.

If the goods are in stock, they will be shipped no later than two (2) working days from the date of payment of the invoice in the case of payment according to the invoice or from the day of payment via Paypal or from the submission of the order in the case of cash on delivery or payments with payment cards.

The delivery time in Slovenia for items in stock is usually 2-5 working days. For other European coutries the deliver takes usually 3-7 working days. If the product is not in stock in our central warehouse, the delivery date of the entire order will be extended. Availability information is shown in the description of each item and under the name of the item in the basket.




In accordance with Article 43 of the Consumer Protection Act, within 14 days of receiving the goods, the buyer may notify the provider in writing of withdrawal from the contract or orders, namely to the e-mail address .

The buyer has the right to inform the company that he withdraws from the contract within 14 days of receiving the goods, without having to give a reason for his decision. A notice of withdrawal from the order is considered timely if it is sent in writing within 14 days of receipt of the goods. The only cost charged to the consumer in connection with withdrawal from the contract is the direct cost of returning the goods. The latter must be returned to the company no later than 14 days after receiving the goods.

In case of withdrawal from the contract, the company shall return all payments received immediately, or at the latest within 14 days after receiving the notice of withdrawal from the contract.

The company returns the received payments with the same means of payment that the consumer used, unless the consumer has explicitly requested the use of another means of payment and the consumer does not incur any costs as a result.

When returning items, a copy of the original invoice must also be attached.



Rinz Ros d.o.o., Cesta dveh cesarjev 393, 1000 Ljubljana, Slovenia



All products are inspected before delivery and shipped undamaged. We will carefully pack your products in a delivery box so that they reach you undamaged and in their original packaging.

The buyer can complain about the goods if the goods do not have the properties that the seller explicitly promised, if the seller sent the wrong products, in the wrong quantity, color or otherwise deviate from the buyer’s order.

In the event of a complaint, the buyer may, in accordance with legal restrictions, request a replacement of the item, its repair or a refund of the purchase price. In the latter case, the seller reserves the right to charge the rent according to the valid price list for the time the buyer used the goods, but no more than the amount by which the market value of the item decreased during and as a result of use.

The buyer can return the goods for reclamation by bringing them in person or at the seller’s expense and by prior agreement with the seller by mail to the seller’s address.

In accordance with Article 37 of the Consumer Protection Act, in the event of a product defect, the buyer has the right to request that the company replace the defective product with a new flawless product or return the amount paid or correct the defect in the product or return part of the amount paid in proportion to error.

The deadline for exchanging products is 14 days. Products can only be exchanged upon presentation of an invoice or copies of invoices.



The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. In the error notification, the consumer must describe the error in more detail and allow the seller to inspect the item. The consumer can notify the seller of the defect personally, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the representative of the seller with whom he concluded the contract.

The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery. The consumer’s rights from the first paragraph expire after two years from the day he notified the seller about the factual error.



The court is competent to resolve any disputes that may arise.

Out-of-court settlement of disputes

In accordance with the general conditions of use of electronic communication services, Rinz Ros d.o.o. does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a private user could initiate in accordance with the Act on out-of-court resolution of consumer disputes.

The provider engaged in online sales publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available online:

The regulation comes from the Act on out-of-court settlement of consumer disputes and Regulation (EU) no. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes.