The general terms and conditions of the online store www.efekt-scraper.eu of the company Rinz Ros d.o.o., Cesta dveh cesarjev 393, 1000 Ljubljana are drawn up in accordance with the Consumer Protection Act (ZVPot), the Electronic Business on the Market Act (ZEPT) and the Personal Data Protection Act (ZVOP-1).
The general terms and conditions deal with the operation of the online store, the user’s rights and the business relationship between the provider and the customer.
By placing an order for the purchase of selected items on our website, you agree to the general conditions of cooperation and purchase.
Terms of purchase on the website www.efekt-scraper.eu
The buyer confirms that he is familiar with the entire text of the General Terms and Conditions of the online store on the website www.efekt-scraper.eu (hereinafter: Terms) and agrees with them.
Online sales at ww.efekt-scraper.eu are carried out by Rinz Ros d.o.o. company, Cesta dveh cesarjev 393, 1000 Ljubljana, Slovenia
An online purchase in the Efekt Scraper online store can be made as a guest whose data is recorded in our database of completed purchases. In both cases, the user’s purchase data is recorded in our database. The protection of personal data is described below under a special point.
When reviewing the offer, next to the selected items, the user selects the “Add to cart” option. The selected items are collected in the basket (icon at the top right), which the user can check at any time and edit the items in it (change the quantity and/or remove them from the list). The user continues the order process by clicking the “Checkout” button, where he reviews the list of selected products. At the checkout, the user completes the entire purchase:
With the user’s confirmation and execution of the order, Rinz Ros d.o.o. sends an email confirming his order.
Before confirmation, Rinz Ros d.o.o. reviews the order and reserves the right to refuse in the event that the item is no longer in stock or clearly incorrect prices, which may arise in the event of errors in automated transfers, of which the buyer will be notified as soon as possible. In case of ambiguity, checking data or ensuring the accuracy of delivery, the company can call the buyer on his phone number, which he entered in the basket.
The sales contract between Rinz Ros d.o.o. and the buyer is concluded at the moment when the seller confirms the order. From this moment on, all prices and other conditions are fixed and apply to both Rinz Ros d.o.o. and the customer. The buyer is the person with the information provided when placing the order. It is not possible to change customer data later. By placing an order, the buyer guarantees the accuracy of the data and at the same time confirms the terms of business and irrevocably and exclusively acknowledges and accepts them as an integral part of his order.
The confirmed order can be found in electronic form at the headquarters of Rinz Ros d.o.o. company, Cesta dveh cesarjev 393, 1000 Ljubljana, Slovenia.
The buyer can obtain a copy of the order by requesting it by e-mail to the e-mail address email@example.com
The costs associated with the use of a communication tool when ordering do not differ from the basic tariff.
Material defects, complaints, service and warranty
In accordance with the ZVPot, the company Rinz Ros d.o.o. is responsible for material defects in the goods.
The buyer must notify the Rinz Ros d.o.o. company of any physical defect, along with a detailed description of it, within two days of the discovery of the defect and at the same time enable inspection of the goods.
Rinz Ros d.o.o. is not responsible for material defects in the goods that become apparent after the expiration of the period specified by law from the acceptance of the goods.
The right to assert a material defect in the goods is more precisely regulated by the provisions of the Act on Consumer Protection.
At Rinz Ros d.o.o., we are aware of the importance of complaints, so we try to solve them in the shortest possible time, to the satisfaction of both parties and in accordance with the legally valid provisions.
Report a complaint (return of incorrect, incomplete or damaged goods) via email firstname.lastname@example.org
The consumer must then return the goods to the company no later than 10 days after the written notification of the consumer’s withdrawal from the purchase, bearing the direct costs of the return. Products must be unused and undamaged. A copy of the order must be attached. The cost of returning the goods is borne by the buyer. The provider returns the entire purchase price (purchase price with delivery costs) as soon as possible, but no later than within 20 days after receiving the consumer’s notice of withdrawal from the purchase.
All prices are shown in EUR and include VAT, which is clearly stated on the final invoice. Prices and other benefits (discounts…) are valid at the moment the order is placed and do not have a predetermined validity. The listed prices are only valid for purchases via the online store www.efekt-scraper.eu and for the payment methods listed below under the specified conditions.
Rinz Ros d.o.o. reserves the right to change daily prices of the assortment without prior notice.
In the event that the price information is incorrect or that the price changes during the processing of the order, Rinz Ros d.o.o. allows the customer to withdraw from the purchase.
Method of payment
The following payment methods are available in the online store www.efekt-scraper.eu
- by invoice** – after the purchase, you will receive the payment information to the entered e-mail address, on the basis of which you will make the payment,
- with a payment or credit card,
- with Paypal.
When paying with a credit card online, if the order is canceled or the payment method is changed by the user, please inform us at email@example.com for a credit to the card or a refund.
**After receipt of payment according to the offer/proforma invoice, the order moves on to the processing process.
When you select payment “by invoice”, you will receive the information for making the payment in your email inbox: payment amount, transaction account, reference or reference and purpose of payment. In this case, you will pay for the ordered goods with a bank transfer form at a bank, post office or through your online bank. After making the payment, you can send us a confirmation of payment to the e-mail address firstname.lastname@example.org in order to process the order faster. The invoice received must be settled within 3 working days at the latest, otherwise the Rinz Ros d.o.o. will cancel the order.
We will deliver the ordered goods that are in stock within a maximum of 3 working days after receiving the order or after payment received in the case of a proforma invoice, unless otherwise indicated. Due to holidays or weekends, the shipping time may be extended, so please understand. If the ordered goods are currently not in stock, we will inform you by e-mail or phone.
Delivery is carried out in cooperation with GLS or another contracted delivery company. If you are not at home at the time of delivery, you can pick up the ordered items in accordance with the rules of the delivery service.
Shipping costs, invoicing
The cost of packaging and delivery is paid by the buyer. The cost is calculated according to the valid price list and the weight of the shipment. The shipping cost will be calculated and shown separately before the order is placed. VAT is included in the delivery price.
The costs of packaging and delivery are already calculated when purchasing in the online store www.efekt-scraper.eu
The buyer receives the goods delivered to the address in accordance with the rules of the delivery service.
Upon receipt of the delivered goods, the buyer will also receive an original invoice with all information and in accordance with the terms of sale published on this page and confirmed upon placing the order.
Rinz Ros d.o.o. after the ordered items have been shipped, also sends the customer an invoice in electronic format to the customer’s e-mail address, or attaches it to the sent shipment.
In the case of personal collection at the collection point, the buyer receives a printed invoice for the purchased items upon collection.
The price and all costs related to the purchase are detailed on the invoice.
The buyer is obliged to check the correctness of the data before submitting the order, because objections made later regarding the correctness of invoices issued by Efekt Scraper store will not be taken into account.
The consumer has the right to withdraw from the contract without giving reasons within 14 days of receiving the goods and send a written notice of withdrawal during this time (this applies exclusively to natural persons who acquire the item for purposes outside of their commercial activity).
In order to exercise the right of withdrawal, the consumer must inform the company Rinz Ros d.o.o., Cesta dveh cesarjev 393, 1000 Ljubljana, over e-mail email@example.com about his decision to withdraw from this contract/in writing by mail, fax or e-mail with an unequivocal statement. For this purpose, the consumer can use the sample withdrawal form, which is available upon request by e-mail.
In case of withdrawal from the contract, the consumer bears the direct costs of returning the goods.
If the consumer has already received the goods and withdraws from the contract, he must return the goods to the company Rinz Ros d.o.o. as soon as possible or at the latest within 14 days from the sent notification of withdrawal from the contract (purchase). The buyer must return the goods undamaged, in the same quantity and in the original, undamaged packaging, together with all related documentation and a copy of the original invoice.
The company returns the purchase price within 14 days of receiving the cancellation notice. The company has the right to withhold the refund of the purchase price received until the returned goods are accepted or until the consumer provides proof that he sent the goods back.
The right to a refund in the case of warranty claims and material defects is more precisely regulated by the provisions of the Consumer Protection Act.
Complaints and disputes
Rinz Ros d.o.o. complies with applicable consumer protection legislation and will do its best to provide an effective complaint handling system.
In case of problems, the buyer can contact the company Rinz Ros d.o.o. by email at firstname.lastname@example.org
The appeal process is confidential.
Rinz Ros d.o.o. will confirm within five working days that it has received the complaint and inform the customer how long it will take to process it and inform him about the progress of the procedure.
Any disputes arising from the use of the online store www.efekt-scraper.eu between the customer and Rinz Ros d.o.o. will primarily be resolved by mutual agreement. If this is not possible, the court in Maribor is competent to resolve disputes.
Rinz Ros d.o.o. does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Act on out-of-court resolution of consumer disputes.
All images are subject to the laws of copyright and intellectual property of the company Rinz Ros d.o.o., some images are respectfully downloaded from https://www.freepik.com/ and https://www.shutterstock.
Protection of personal data
By entering into a purchase contract, you agree that your personal data will be stored and used exclusively for the purposes of fulfilling the order (sending informative material, offers, invoices, notification of news) and other necessary communication.
The Rinz Ros d.o.o. undertakes to handle all acquired personal data in accordance with the Personal Data Protection Act (adequate protection against loss, destruction, falsification, manipulation and unauthorized access or discovery by third parties). Despite adequate technical and organizational procedures to secure the data we collect, Rinz Ros d.o.o. cannot rule out possible data misuse, as the Internet is an unpredictable medium despite security measures and security communication protocols.
The user himself is also responsible for the protection of personal data, by ensuring the security of his username and password and for the appropriate original equipment of his computer, which is updated and anti-virus protected.
For business purposes, Rinz Ros d.o.o. collects the following user data: first and last name, address and place of residence, e-mail address, contact telephone number and other data entered by users in the forms on the website www.efekt-scraper.eu is not responsible for the accuracy of the data entered users.
About cookies and their use
Basic information about the online store provider:
Company name: Rinz Ros d.o.o.
Address: Cesta dveh cesarjev 393, 1000 Ljubljana, Slovenia
Telephone: +386 40 614 510
Complaints and disputes: email@example.com
VAT identification number: SI 14633108
Registration number: 6199542000
Transaction account: SI56 2900 0005 0605 339
Rinz Ros d.o.o. reserves the right to change the terms of operation of the online store Efekt Scraper at any time, in any way and without prior warning.